Frequently Asked Questions
Everything you need to know about your favorite Jack Link's snacks and orders.
How long does shipping take for my order?
Standard shipping typically takes 3 to 7 business days. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do Jack Link's products contain allergens?
Most of our products contain soy and wheat. Please refer to the specific nutritional information and ingredient list on each product page for detailed allergen warnings.
What is the shelf life of the meat snacks?
Our snacks are designed for a long shelf life, typically ranging from 12 to 18 months when unopened. Each package is clearly marked with a 'Best By' date for optimal freshness.
What is your return policy?
Due to the perishable nature of our products, we do not accept returns. However, if your order arrives damaged or incorrect, please contact our customer support team within 14 days for a replacement or refund.
Do I need to refrigerate my jerky after opening?
Yes, to maintain peak quality and safety, we recommend refrigerating any meat snacks that have been opened and consuming them within three days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay.